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How to reach us

We'd love to hear from you, Get in touch with us!

Customer Service

Need assistance with your verification request? Want to check the status of your verification request or have a question?

There are multiple ways you can reach out to us.

Check Status

Visit our secure check-status portal for detailed information about your verification request, submit documentation or re-open a timed-out request

Email Us

We reply to emails 7-days a week, 364 days of the year. custserv@mail.identit-e.com

Chat with us for real-time support Monday–Friday from 8 a.m.–7 p.m. CT

Client Services

Interested in learning more about Identit-e services or becoming an Identit-e client? Please tell us a little about yourself and what you would like to hear more about and a dedicated Identit-e Solutions Expert will contact you.

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I am interested in verification solutions for ...

Primary & Secondary Students
post-secondary/higher education students
Teachers, Faculty & Staff
Charity & Nonprofit
Military
Rebate & Promotional Fulfillment
Other

Our Office

Identit-e, LLC
3862 Galleon Run
Madison, WI 53718
Client Services: solutions@identit-e.com